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What to expect returning to the Orpheum Theater

Posted On Oct 14, 2020, 15:07 PM by Gabriella Roenfeld

Heading to the Orpheum Theater for a performance? As we reopen our venues, nothing is more important than the health and safety of our patrons, staff, artists, volunteers and community. Here’s what you can expect:  

Outside Orpheum
When you arrive at the Orpheum Theater, parking is available in the OPPD Energy Plaza garage across from the theater entrance. The Skylink will take you directly to the balcony level of the theater. Additional parking can be found in the lot at 15th and Howard Street or at metered street parking. 

Entrances are located on 16th Street, under the marquee, or through the Skylink. Upon entering our venue, you will note a number of safety precautions we have implemented at the Orpheum Theater. Masks are required at all times, unless consuming concessions in your designated theater seat or in our lounge area. New express security scanners have been installed for touchless entry, which means no stopping, no bag checks. Signage around the venue encourages social distancing and limits the number of patrons in the elevator at a time.

2020_10_17_The Verve Pipe and Covid_jhdphotography_1033
After you make your way through the security scanners, you will notice new self-service ticket kiosks have been installed at the entrances. These kiosks allow patrons to scan their tickets as we move to touchless entry at our venues. Please have your mobile tickets ready to be scanned at this time.

To access your mobile tickets, download the Ticket Omaha app and log in using the account used to purchase the tickets. Go to “My Account & Tickets” and click “My Tickets.” Select the event you are attending, and a barcode will appear for scanning. Please note, barcodes will appear 48 hours prior to the event. If you need to send a ticket to friends or family, simply click on the ticket then “Send to a Friend” and the tickets can be emailed with ease. More information regarding mobile tickets can be found here.

If you are looking to purchase a beverage or snack prior to your show, concessions will be available near the venue entrance and at the north end of the Exhibition Lobby - only. Please note, we are accepting credit cards, Google Pay and Apple Pay only. Cashless transactions are required. A lounge area will be stanchioned off in the Grand Lobby with a designated entrance and exit. After entering the lounge area, masks may be removed while seated. Table signage will indicate which tables have been cleaned and sanitized. When exiting the lounge area, concessions may be taken into the theater, however, masks will be required while moving about the venue and concessions may not be consumed unless seated in your designated seat.

Directional signage
Directional signage outside the theater has been placed to help guide patrons to their seat. If you need assistance finding your seat or have questions, our volunteer group of ambassadors will also be available to help.

Tight seat shot
Entering the theater, you will notice many seats/rows have been blocked off to allow for social distanced seating. This is an effort put in place to keep our patrons safe during our performances. Please do not remove the signage and sit in your designated seat. When program books are provided for a performance, they can be found in the Ticket Omaha app. More information regarding the program books will be provided prior to your performance.

Thank you for your cooperation in helping us create a safe and enjoyable experience for all. We are thrilled to have you back. Enjoy the show!