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What to do if performances are postponed or canceled

Posted On Jul 21, 2020, 13:16 PM by James Rich

As we work on how and when to re-open after closing due to the COVID-19 pandemic, nothing is more important than the health and safety of our patrons, staff, artists and community. We are reviewing protocols and obtaining advice from industry, public health organizations, and medical professionals to create the best possible procedures and practices for when we can gather together again. 

Our touring productions and artists have faced unique challenges in how to perform safely onstage.  Social distancing is a challenge onstage, and often is financially unfeasible.  As a result of the pandemic, our shows and artists have had to cancel their tours starting since mid-March. 

We do want to reassure O-pa patrons that we are working hard to reschedule our shows as much as possible.  Here's what you should know. 

Postponed Shows 
-Keep your ticket and seat for the future date.  We will announce the new date as soon as we are able.   
-If you cannot attend the future date of the show, please call Ticket Omaha at 402.345.0606 or email Ticket Omaha at to discuss your options. 

 Canceled Shows 
You have 3 options if a show is canceled: 
1.  Donate your ticket to Omaha Performing Arts 
2.  Receive a gift certificate that can be used for a future event 
3.  Receive a refund for the ticket amount 

Anyone who purchases a ticket for an O-pa event will be notified via email. That email will come from To make sure this email goes to your inbox and not your spam folder, go to your email settings and add this email as a contact, that way you won’t miss any important updates regarding your tickets.  You can also check the Ticket Omaha website or go to our Facebook page periodically for any updates regarding shows and events. 


As a nonprofit arts organization, Omaha Performing Arts depends on donations to continue its programming and educational offerings. The generosity through donated tickets has never been more valued.   

We know these are unprecedented times and we want everyone to feel confident that they can make future plans with O-pa and feel secure in the knowledge that they will be taken care of, if or when an event is postponed or canceled. 

When we welcome you back, we want everyone who comes to the Holland Performing Arts Center and Orpheum Theater protected and safe.  And most of all, to join us to again experience the power of the performing arts - onstage and in person.