We couldn’t do what we do without you. Thank you for being a special part of our O-pa community and supporting our mission as a subscriber!
Renewing your subscription
How do I renew my subscription?
Your Broadway subscription automatically renews each spring. You’ll receive email and call notifications with the date your credit card on file will be charged and a survey to select your subscription preferences.
- Complete the emailed form to choose a payment plan, add-on a season special if applicable, and make seat upgrade requests.
- We will use the information to calculate your total charge amount and send additional communication before your credit card is charged and you are automatically renewed.
You’ll find out the upcoming season of shows at the Season Reveal before your card is charged and have the chance to cancel your subscription.
Please note: if you cancel your subscription and then decide to subscribe again in the future, your seat selection may be more limited as a new subscriber.
If you have questions, we’re here to help! You can call Ticket Omaha at 402.345.0606 or email ticketomaha@o-pa.org. The box office is open 12 PM to 5 PM, Monday through Friday.
When will I find out what shows are part of the new season?
We’ll announce the 26/27 lineup of shows at the Season Reveal at the Holland Center on March 9! We will also send out follow-up communications if you can’t make it to the event.
Do I keep the same seats I had last season?
Yes! That’s one of the benefits of being a subscriber. You keep the same seats for every show, every season, with the option to request a seat upgrade every renewal period.
How do I change my seats?
All subscribers have the option to request a seat upgrade when they submit their renewal preferences each Spring through the emailed survey.
Our box office staff at Ticket Omaha will fulfill requests on a first-come, first-served basis and notify you later in the Spring if they are able to make the requested change.
Can I still renew my subscription if my credit card is declined?
Of course! We won’t be able to automatically renew your 26/27 subscription for you, but you’ll be able to renew online or by contacting Ticket Omaha after the Season Reveal. The deadline to renew is April 9. You can update the credit card on your account as you check out so we can renew you automatically in future seasons.
Who can help me if I still have questions?
Call Ticket Omaha at 402.345.0606. The box office is open 12 PM to 5 PM, Monday through Friday and our patron service representatives will make sure you are all set up for a new season of extraordinary.
Planning your visit
Arriving for a show
How do I access my tickets?
You can access your tickets online at wallet.ticketomaha.com.
- Log in at wallet.ticketomaha.com with the credentials used to purchase tickets.
- You can share tickets with others anytime after purchasing.
- Present the revolving QR code for access — no screenshots or printing.
When is the box office open?
The Ticket Omaha box office is open 12 PM – 5 PM, Monday – Friday at the Holland Center (1200 Douglas Street) and open 90 minutes prior to Broadway shows at the Orpheum Theater (409 S.16th Street).
Should there be a day where there are two performances, we will open 90 minutes before the first show and remain open for the rest of the day.
402.345.0606 │866.434.8587
ticketomaha@o-pa.org
When should I arrive for a show and what should I expect?
The box office opens 90 minutes prior to events, and lobbies open 60 minutes prior to events. Seating begins 30 minutes prior to events.
O-pa is committed to providing the highest standard of safety. All guests entering the Orpheum Theater will be required to pass security scanners upon arrival. Lines can often get congested with last-minute arrivals. Plan on arriving early to avoid lines and allow enough time to pass through security and find your seats.
The following items are not permitted in the Orpheum Theater:
• Water bottles
• Pocket knives
• Laptops
• Large bags or back packs larger than 14” x 14” x 6″
• Professional cameras (4” or greater)
• Video recording
• Audio recording
• Laser pointers
• Outside food or drink
• Hard coolers or similar containers
• Sealed packages of any kind
• Noise making devices of any kind (i.e. bells, whistles, horns, etc.)
• Alcohol
• Illegal drugs
• No weapons of any kind, including lawfully concealed firearms
• Selfie-sticks or other telescopic devices
• Flags, banners or signs
• Animals (unless a service animal)
• Any materials constituting unauthorized advertising or promotion
• Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
• Hover boards
• Any other items deemed inappropriate or dangerous by O-pa security
Is there a Will Call window
Yes! If you have tickets held at Will Call, visit the Box Office in the front lobby of the Orpheum Theater (16th Street side). The box office opens 90 minutes before the show.
It looks like my seats are not together. How can I be sure?
Seating at the Orpheum Theater is organized as follows:
- Odd-numbered seats are on the left side of the hall when facing the stage. (59 and 61 are together.)
- Even-numbered seats are on the right side of the hall when facing the stage. (58 and 60 are together.)
- Center seats are in the 100 level and numbered consecutively. (111 and 112 are together.)
- The letter in your seat number indicates your proximity to the stage. A is closest – Z is the farthest away.
Parking, dining, & hotel recommendations
Where do I park?
Garage, metered, and accessible parking options are available. View details »
Where are some good places to eat before the show?
Check out our Restaurant Partners for some delicious recommendations! You can also get day-of-show deals when you show your ticket.
Do you have any hotel recommendations?
Yes! Explore our Hotel Partners.
Venue information
Is the Orpheum Theater accessible?
Yes! Omaha Performing Arts is proud to ensure that all performances and facilities are accessible to everyone under the criteria established by the Americans with Disabilities Act (ADA). View resources »
Contact Ticket Omaha at 402.345.0606 or ticketomaha@o-pa.org for assistance purchasing accessible seats or arranging ASL interpretation, audio description, or closed captioning services.
Is there a dress code?
There is no dress code for performances. Please dress as comfortably or as fancily as you prefer and have a wonderful time!
Are food and drink available?
Yes, a variety of snacks and alcoholic and non-alcoholic beverages are available for purchase at the bars on the Orchestra, Grand Tier and Balcony levels of the theater. You can even pre-order your drinks for intermission to beat the lines!
The Orpheum is a cashless venue. You can convert your cash to a Visa ReadyCARD for free at the House Manager’s desk at the Orpheum. The Visa ReadyCARD has no expiration and can be used at the Holland, Orpheum, Steelhouse Omaha, and anywhere that accepts prepaid debit cards.
Is there a lost and found department?
If you have left an item at the Holland Center or Orpheum Theater, please call the security desk at 402.661.8555.
